Privacy Policy

1. Data Controller

MyPracticeHelper acts as the data controller for all personal data collected through the Platform.

Contact: help@mypracticehelper.com

2. Information We Collect

We may collect the following information:

• Account Information: Name, email address, phone number, password.
• Client and Therapist Data: Appointment details, communication history, notes, payment information.
• Usage Data: IP address, device information, browser type, access times.
• Cookies and Tracking: To improve user experience and monitor Platform performance.

3. How We Use Personal Data

We use personal data for the following purposes:

• To provide and improve the services of the Platform.
• To facilitate communication between therapists and clients.
• To process payments securely via third-party providers.
• To send notifications, reminders, or administrative messages.
• To comply with legal obligations and protect our rights.

4. Legal Basis for Processing

For users in the EU/EEA, we process personal data based on one or more of the following legal grounds:

• Consent (e.g., agreeing to receive notifications).
• Performance of a contract (e.g., providing scheduling or messaging services).
• Legitimate interests (e.g., maintaining Platform security and functionality).
• Compliance with legal obligations.

5. Sharing Personal Data

We do not sell personal data. We may share personal data with:

• Therapists: For delivering services to their clients.
• Service Providers: Third-party payment processors, hosting providers, or analytics tools.
• Legal Authorities: When required by law or to protect our rights.

6. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal obligations. Users may request deletion of their data by contacting us at help@mypracticehelper.com.

7. User Rights (GDPR)

EU/EEA users have the following rights regarding their personal data:

• Right to access and receive a copy of your data.
• Right to correct inaccurate or incomplete data.
• Right to request deletion or restriction of processing.
• Right to object to certain processing activities.
• Right to data portability.
• Right to withdraw consent at any time.

8. Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. However, users should be aware that if they upload sensitive information, including health or therapy notes, MyPracticeHelper cannot guarantee against data loss or unauthorized access. Users acknowledge that any such data is uploaded at their own risk, and MyPracticeHelper is not liable for any loss, theft, or exposure of sensitive data.

9. Cookies

We use cookies to improve your experience on the Platform, analyse usage patterns, and personalise content. You can manage cookie settings in your browser.

10. International Transfers

Data may be stored or processed outside the EU/EEA. We ensure appropriate safeguards are in place for such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of any changes.

12. Contact

For questions or requests regarding your personal data, please contact: